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No, we cannot accept exchanges after one year. Exchanges are only available within 30 days of purchase.
Items that have been opened or used cannot be returned, unless they are defective.
We monitor return activity. Excessive returns may result in limitations on your account.
Returns are only accepted if the product is in its original packaging and condition.
We do not offer digital downloads or subscriptions on our website, so this does not apply.
Personalized or customized toys are final sale and cannot be returned unless they are defective.
Pre-orders can be canceled before shipment for a full refund. Once shipped, our standard return policy applies.
No, we do not charge any restocking fees on toy returns.
Without a receipt, you may receive store credit or an exchange, but not a cash refund.
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